Cross-border · Leadership and governance · Colombia
Universidad de los Andes administrators study Tec de Monterrey's shared services model
Staff from the administration vice-presidency of Colombia's Universidad de los Andes visited Tec de Monterrey's Monterrey campus from 26 to 30 October to learn how its TECservices shared services team works.
Why it matters: Administrative staff at Universidad de los Andes are the group that studied TECservices with the aim of adopting good practices from it.
According to Tec de Monterrey, members of the administration vice-presidency of Universidad de los Andes (Uniandes) in Colombia visited the Monterrey campus from 26 to 30 October to learn about its shared services model.
The visitors examined the structure, scope and strategies of TECservices, a team that serves students, parents, faculty and staff, with the stated aim of adopting good practices.
Roberto Morales, director of TECservices, said the meeting covered the history and evolution of Tec's Shared Services Centre and the improvement opportunities identified in recent years, and that both sides would learn from each other.
Morales said internal restructuring has helped TECservices improve service indicators, response times and self-service processes for its users.
Editor’s view
Abigail Taylor, Leadership and Governance Editor
The administration vice-presidency of Universidad de los Andes completed its week at Tec de Monterrey on 30 October with the goal of adopting good practices from TECservices; Tec's director said the exchange was also meant to let Tec learn from Uniandes.
